Frequently Asked Questions
Auctions by SoldOutright are truly authentic auction experiences that often take place in real time as well as online. Just like you've probably seen over the years or on television, people arrive at the auction's location, browse the lots or property and place their bids. The difference is that with SoldOutright Auctions, the auction action usually takes place online as well as on location publicly with the exception of Real Estate Auctions which include approved Bidder’s and attendees only.
Some auctions are online-only? These auctions aren't taking place live, and all bids are accepted online.
Some auctions are live only? These auctions don't accept any online bidding, but prospective bidders can view details about the auction online such as the auction website, mobile app, printed sale bills or catalogue.
How do I register for an auction?
Registering for a SoldOutright Auction can be done by downloading our mobile app and following the prompts, visiting the SoldOutright Website or by contacting SoldOutright Offices directly by telephone or email. We would be pleased to accept and confirm your information and process your request as an active bidder.
Where can I find the terms and conditions for an auction?
Terms and Conditions are located in our website in two locations. Each Auction often have unique terms and conditions specifically relating to the items and terms offered. The general auction information is available on our website and the description of the specific auction will be found on the Auction Listing individual Lot pages.
How does an auction end?
Basically, an auction only ends when bidding has stopped. Occasionally the auction company hosting the auction will specify the amount of time that must pass before an auction is considered closed, or take a recess and begin bidding once again.
Not often, but in some instances auction companies allow time extensions on individual lots if bidding is still active (called "staggered closings") and some auction companies elect to have all lots within their entire auction go in to extended bidding if any of the auction's lots are still being bid on.
Although it does not happen often, Auctions can close in several different ways. Some auctions close at a set time, pre-determined by the auctioneer. Some auctions have a staggered closing. This will be specified in the auction terms with a start time.
How do I know I if I've won an auction?
If your are attending a live Auction you will hear the Auctioneer indicate the items is sold, the hammer will fall and you will be asked for your bidder number.
On-line, you will receive an invoice via email when you win an auction.
For Real Estate Auctions, you will receive an agreement of sale or contract via email, or contact from a Lawyer, which may take a few days.
How do I pay for my items?
Payment terms are specified in the auction's general terms and conditions. On-line Payments are managed through the internet.
In the case of Real Estate Auctions there are usually special conditions in every case specific to the property offered.
Can items be shipped?
Shipping is usually available on many auctions and the cost of packaging, shipping and handling is passed on to the winning bidder. Not every auction offers shipping. However, packaging and shipping companies can be contacted to act on behalf of the Winning Bidder.
Exceptions are often considered in regard to larger and more valuable items that need packaging and shipping. An extra charge to the Bidder would be passed on directly to the Winning Bidder in these special circumstances. Shipping in every case is always at the risk and expense of the buyer.
Shipping insurance is recommended for all shipped items and must be arranged by the buyer. SoldOutright and their associated companies or employees are not responsible in whole or in part for items from the point of sale by the Winning Bidder or damaged during any of the shipping and handling process.